Royal Bank of Scotland has been accused of using secret, flawed documents that could have influenced some compensation payouts to victims of the interest rate swaps mis-selling scandal.
Secret documents seen by The Times provided by the bank to “independent reviewers” who oversaw redress payouts to victims included a “record” of a sales call that never took place.
They also included potentially misleading bank sales literature and an allegedly bogus email.
Other customers of the bank allege that RBS produced records of meetings that they claim never took place.
An investigation by The Times has discovered documents that indicate the bank supplied erroneous customer records that could have flattered its own position in the more than £2 billion Financial Conduct Authority redress scheme.
Sources at