Britain’s energy regulator has slapped E.ON with a heavy fine for overcharging its customers for the second time.
Ofgem said that E.ON — one of the “big six” energy companies, with five million customers — must pay a penalty of £7.75 million on top of the £400,000 that it had already paid in compensation to customers. The group had reimbursed about 40,000 people, although Ofgem said that the number of customers overcharged was “significantly less” than that.
The German energy business was penalised after it disclosed to Ofgem that it had overcharged bill payers after a price rise and charged exit fees that it was not entitled to take. Under rules laid down by the regulator, energy companies must give 30 days’ notice of any