Demanding students are behind a high volume of complaints against universities, a standards watchdog has claimed.
Anthony McClaran, chief executive of the Quality Assurance Agency which polices standards in higher education, said that tutors were having to keep pace with the higher expectations of today’s students.
Overall, 15 per cent of students said they were dissatisfied with their studies but, when asked about assessment and feedback, this leapt to 28 per cent.
Research commissioned by the QAA suggests that students are most concerned about the quality of the feedback they get from academics, rather than waiting while work is marked.
Mr McClaren said: “What we may well be seeing is increased expectation and therefore the challenge is to meet that increased expectation.
“You can point